Love Rocks Bijoux Policy

Custom Jewelry

Want a piece completely custom? If you have a design in mind or want help to create one, just let me know.

Need a different hook for an earring? A different chain or pendant? Something longer or shorter? Let me know.

I’m happy to help, at no extra cost.

Customer Service

I want to offer you stellar customer service. How? I will always treat you with utmost kindness and try to respond to your questions within 24h. I offer custom modifications free of charge. And I offer the “Love Guarantee” for all my products.

Need it in hurry? Purchase the expedited shipping.

Payment and Refunds

I love my pieces. If you are not in love with what you bought, I provide full refund upon request. That’s the love guarantee: that simple. First contact me and then mail me back the piece you bought in original condition (post it up to 2 weeks after you received it). As soon as I receive your package, I’ll refund you the value of the jewelry. Sorry – no refunds for postage fees.